To make a Nuclear Medicine appointment, we need an order from your doctor. Mass General Brigham physicians will create the order in our electronic order entry system and will also schedule the appointment for the time and location you choose. Non-Mass General Brigham physicians will need to fax your order to us and you can then call us to schedule your appointment. You can change your appointment by calling Radiology Scheduling.
Radiology Scheduling
Phone
Direct to Division of Nuclear Medicine: 617-732-6215
Nuclear Cardiology front desk: 857-307-2000
Radiology Department Scheduling: 617-732-6248 or 866-345-XRAY (toll free)
Fax
For Nuclear Cardiology Studies: 857-307-2011|
For all other Nuclear Medicine studies: 617-732-6099
Radiology Department Scheduling: 978-352-9015
Email
bwhradiologyschedulers@partners.org
Hours
7:00am - 5:00pm, Monday - Friday (excluding holidays)
Pre-authorization for Imaging Exams
Most insurance companies require pre-authorization for Nuclear Cardiology and PET scans to be performed. If you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, that process will be initiated by the physician who ordered your exam.
If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process. They can be reached at 617-732-7005 or toll-free at 1-866-736-1510.
Getting Copies of Your Images
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Note: The Image Service Center office will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19 until further notice.
Patients can request a copy of their images on a CD by e-mailing, faxing or mailing a signed copy of the release form to the Image Service Center.
Image Service Center
Brigham and Women’s Hospital
Department of Radiology
75 Francis Street, Boston, MA 02115
Phone: (617) 732-7180 | Fax: (617) 732-5300
E-mail: ImageServiceCenter@bwh.harvard.edu
If patients have questions regarding a specific release, please contact the Image Service Center at (617) 732-7180.
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If your Nuclear Medicine exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.
Image Service Center
Phone: 617-732-7180
Fax: 617-732-5300
Hours: 8:00am - 4:30pm, Monday - Friday (excluding holidays)
Getting Copies of Your Radiology Reports or Medical Record
Radiology reports are available for viewing in your Patient Gateway account. If you are not enrolled in Patient Gateway, please go click here to enroll. You may also request copies of your medical record by submitting an electronic request via Patient Gateway under Health>Health Tools>Request Records.
To submit a paper request for copies of your medical record, please go to www.massgeneralbrigham.org/patient-information/request-medical-records to access a Release of Information Authorization form and instructions.
