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In This Issue:
The well attended October 29 Town Meeting set the stage for BWH President Gary L. Gottlieb, MD, MBA, to update BWH staff on important hospital initiatives now underway.The improvement agenda for Brigham and Women’s/Faulkner Hospitals (BW/F) brings together ongoing projects for a variety of different disciplines. The new BW/F Improvement Agenda will focus on four specific areas including Safety and Quality, Service Excellence, Faculty and Staff Development and Innovation, and Financial Resources and Accountability.
Gottlieb’s introduction and presentation gave way to a healthy exchange between attending staff and hospital leadership. Some of the topics covered in the dialogue included the progress of the four Service Excellence projects launched last spring to increase patient satisfaction; the financial plan for FY 04; and BWH’s continued efforts to improve quality of worklife for employees.